https://onecontact.com.mk/job/detail/remote-jiraatlassian-administrator

Roles and Responsibilities

• Configure and maintain Atlassian products, such as Jira and Confluence, across cloud-based and on-premises environments.
• Manage user and project access within Jira and Confluence systems, ensuring streamlined workflows.
• Collaborate with internal teams to understand workflow requirements and optimize Jira configurations to support operational needs.
• Maintain application configurations and user permissions for Atlassian products, following security best practices.
• Generate comprehensive reports and dashboards to track project progress and evaluate team performance.
• Document Jira and Confluence configurations and processes for future reference and knowledge sharing.
• Participate in troubleshooting user issues and resolving basic technical problems related to Atlassian products.
• Ensure timely resolution of support requests concerning Atlassian products, adhering to SLA standards.
• Assist in administering the IT Service Management (ITSM) portfolio in coordination with the team.

Job Requirements

• 3+ years of experience in a technical support role or a related field, preferably with exposure to Jira administration.
• Experience in managing large scale implementations with 800+ users
• Profound understanding of project management principles and methodologies.
• Excellent analytical and problem-solving skills to address complex technical challenges.
• Exceptional communication and interpersonal abilities to collaborate effectively with diverse teams.
• Strong aptitude for learning and adapting to new technologies and tools.
• Profound understanding of project management principles and methodologies.
• Excellent analytical and problem-solving skills to address complex technical challenges.
• Exceptional communication and interpersonal abilities to collaborate effectively with diverse teams.
• Hands-on experience in Atlassian administration, encompassing user management, workflows, and permissions for both cloud-based and on-premises deployments.
• Familiarity with Agile methodologies and their application in project management contexts.

What We Offer

• 100% Remote Work
• Paid Overtime as needed
• Opportunity To Learn & Develop New Skills
• An Open & Collaborative Work Environment
• Generous Compensation based on Industry Standards + Benefits
• Working Hours - 9am - 5pm EST