Teleperformance EMEA organization is looking for:

JD - Transformation Solution Architect

Key Skills:

1.      Must have in-depth knowledge of Business Process Mapping and Modeling, Digital Transformation Levers

2.      Bachelors or higher education degree with overall 8-12 years of experience with 3-5 years of experience in following areas- Business Process Re-engineering, Transformation, Bid Response

3.      Possesses outstanding analytic and problem-solving skills as well as a strong ability to dissect up from business requirements and realize true business need in order to identify opportunities.

4.      Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels.

5.      Preferred certified Lean Six Sigma Black Belt/ Green Belt

6.      Excellent writing and reporting skills in order to transpire the conversations and the current working procedures into a documented business process.

7.      Analytical bend of mind in order to understand the business needs and align solutions accordingly

8.      Strong financial acumen to select transformation opportunities based on cost benefit

Job Description:

The candidate will need to understand & comprehend client requirements and ensure the transformation need and fitment and have ability to work in strict deadlines

Key responsibilities include:

Ø Lead bid response , including identifying and analyzing preliminary business needs, aligning transformation opportunities

Ø Participate in due diligence to identify processes and transformation opportunities

Ø Create and Analyze "AS IS" Workflows. Create and Analyze "TO BE" Workflows.

Ø Ability to create, execute, and maintain an "AS IS" to "TO BE" Roadmap

Ø Create Benefit roadmap

Ø Financial acumen and ability to conduct cost benefit analysis

Ø Re-Design Business Processes

Ø Create and Analyze Business Strategies

Ø Understand digital and analytics transformation levers

Ø Create and Analyze Process Maps.

Ø Identify Process Improvements opportunities

Ø Understand critical business and technology risks

Ø Understand contact centre technology

Interested?

Apply sending your CV at the following e- mail address: [email protected] until 03.12.2021.

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