https://onecontact.com.mk/job/detail/remote-application-support-analyst

Skills & Experience:

We are seeking a proactive and analytical Application Support Analyst with excellent communication skills and strong SQL knowledge. The ideal candidate will have hands-on experience in database administration, troubleshooting networking issues, and providing high-quality technical support to both customers and internal teams.

Roles & Responsibilities

• Provide prompt and effective technical support to customers and internal stakeholders via remote channels.
• Troubleshoot and resolve Level 2+ issues, escalating complex cases when necessary.
• Identify recurring issues and propose or implement long-term solutions to reduce support volume.
• Collaborate with the development team to investigate bugs and test resolutions.
• Perform system upgrades and deliver post-upgrade support to end users.
• Document troubleshooting steps, FAQs, service bulletins, and user guides for both internal and external use.

Job Requirements

• 4+ years of experience providing Level 2 (or higher) technical support in a software environment.
• Strong command of SQL, including the ability to write SELECT, UPDATE, and other queries, with a solid understanding of JOIN operations (LEFT, RIGHT, INNER).
• Working knowledge of MS SQL and/or Oracle databases.
• Familiarity with tools such as MS SQL Client, TOAD, or similar database management tools.
• Understanding of basic network troubleshooting tools and commands (Wireshark).
• Ability to work independently in a remote, collaborative environment.
• Excellent verbal and written communication skills in English.
• Proven analytical and problem-solving abilities.

Nice-To-Have

• Experience with Crystal Reports or other ad hoc reporting tools
• Previous experience with version control tools (SVN) is an asset
• Microsoft Certifications are a plus

Working Hours

Standard 8 hour shift falls between 8 AM - 8 PM EST (US/Canada)

What We Can Offer

• Hiring from North Macedonia, Albania, Kosovo, Bosnia and Brazil
• An Attractive Salary Package + Benefits
• 100% Remote Work - Work From Anywhere
• Working In An International Team
• Paid Education & Training
• Opportunity To Learn & Develop New Skills
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Apply Today & Join Our International Team Of IT Professionals!